Rewriting Operating Manuals -- The Devil is in the Details

An international franchise company turned to Larkin Hoffman to help rewrite, and in some cases create, operating manuals for multiple brands. Working with the franchisor’s operations personnel, outside consultants and in-house counsel, Larkin Hoffman attorney Joe Fittante led the effort to update and modernize the franchisor’s operating manuals to limit the franchisor’s liability in connection with its manuals and provide franchisees with clearer roadmaps for their operations. The work included identifying and rewriting potentially troublesome language contained in the manuals and rewriting many of the provisions in plain English to better describe the processes of the franchisor, making the manuals easier to read and more effective.